Date: December 2018
Location: Golden, CO
The Warranty Manager reports directly to the Sales Department and works as the head of Yeti’s Warranty and Service Department. The Warranty Manager is responsible for the implementation of all Yeti Warranty procedures. These include, but not limited to, warranty/crash replacement frame processing, answering incoming phone calls and emails regarding warranty claims, and organizing, monitoring, and cycle counting the warranty frame inventory. Additional responsibilities include leading a monthly warranty meeting with management and submitting monthly reports to suppliers. Demand planning and anticipating service and warranty replacement parts needs, prior to running out of stock. Lastly, will be the training and oversight of additional personnel hired to assist the Warranty Manager.
The position requires strong written and verbal communications and the knowledge to answer technical questions regarding Yeti products and technologies. The candidate will recognize the customer service aspect of the position, be solution oriented, work to exceed consumers expectations while protecting the company from abuse, while creating a positive experience to retain and create lifetime customers.
Essential Job Functions:
Job Qualifications, Competencies, and Key Attributes:
Yeti Cycles is a ride-driven company. Everything we do revolves around making the best bikes in the world. The work environment is relaxed but high-functioning. Dogs wander the building, bikes clutter the hallways and we always have good coffee in the morning and hoppy beers in the evening. We’re located near five major trailheads and shut it down from 11:30am-1pm every day to ride. We offer competitive compensation, annual performance- based bonus, comprehensive healthcare, discounted gym membership, matching 401k, life insurance, disability insurance, paid time off, one-time bicycle frame credit and annual apparel credit. ?
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