Denali is looking for experienced Store Managers – Providence, RI

Would you like to be part of an exciting opportunity? We are a CT based outdoor specialty retailer with multiple locations seeking knowledgeable, enthusiastic management talent and outdoor enthusiasts for our soon to be Providence, RI location. We are very excited and look forward to being part of historic Brown University’s campus, near RISD and other colleges and surrounded by the hustle and bustle of Thayer Street.

We pride ourselves in providing excellent customer experience through genuine, authentic interactions and by offering a high quality product mix. As a Store Manager you will be responsible for implementing individual store strategies to help achieve the company’s objectives, including customer experience goals, operations / business development goals and store appearance. The Store Manager leads by example and attracts, hires and develops talent. As an experienced leader you will ensure effective and efficient utilization of systems and processes while overall store operations are compliant and standards are met. As part of our entrepreneurial approach, we encourage our teams to promote our stores in community programs and drive excellent tenant and community relationships.

Essential Duties & Responsibilities


Educates store team on how  and why to create a positive shopping experience
Monitors and oversees the customer / employee interaction, provides coaching / feedback
Empowers staff to “use their best judgment” in order to exceed customers’ expectations
Promotes quality service among staff through training and by acting as a positive role model
Creates “seamless customer experience” uses all internal options to fulfill customers’ needs
Treats all customers as equal, goes above and beyond their expectations
Personally available to all customers 
Handles product returns in a way that demonstrates the spirit of customer care 
Communicates consumer feedback and in-store trends through proper channels
Leadership and Employee Development
Holds Store team and self accountable to all standards of performance 
Hires people who pursue passions that relate to our products and philosophy
Inspires employees so that each person contributes to the productivity of the store 
Ensures strong business acumen across all levels of management
Identifies, develops and leverages existing talent to support growth  
Maintains training standards to ensure both product and systems expertise 
Upholds optimal staffing levels to ensure business needs are met,  promotes retention 
Recognizes and rewards high performing behaviors 
Builds effective relationships across all stores and departments 
Oversees and communicates Division of Responsibilities
Writes, facilitates performance evaluations and establishes goals for direct reports
When necessary, discipline employees consistent with the company disciplinary policies 

Activism / Outreach

Creates stores that are centers for the community supports environmental and social issues
Maintains a regular schedule of events, identifies non-profit recipients and worthy causes
Works to align with small grassroots groups that focus on direct action 
Educates self and staff on global and local issues, gets actively involved

Business & Financial Planning / Results

Reviews and develops strategies to achieve financial goals
Monitors sales and Key Performance Indicators, effectively utilizes reports to analyze store’s
        business, completes monthly business plans and recaps 
Operates the store within budgets
Ensures adherence to all Company policies and procedures 
Leads efforts to reduce in-store shrink activity through Loss Prevention education, awareness         and compliance 

Management & Operating Results
Supports company’s initiatives and ensures successful in-store implementation and          sustainability 
Communicates progress towards goals & objectives at weekly store visits 
Maintains highest level of visual, store and procedure standards according to Store Audit         guidelines  
Models exemplary employee behaviors to drive sales through exceptional customer service
Prepares, reviews and approves schedule according to budget and business needs
Responds and reacts to all company communication in a timely manner 
Holds management meetings on a regular basis to inform, solicit feedback and participation
Accountable in executing physical inventories according to Denali’s guidelines
Responsible to maintain all building mechanical systems, report malfunctions to appropriate         business partners

VM / Marketing

Maintains high visual presentation standards by being creative, educational, inspiring
Develops merchandising plan each season to ensure appropriate product presentation / flow
Utilizes props, signage and images creatively to enhance the shopping experience, 
Maximizes full price sell-through by strategic use of real-estate and inventory
Collaborates with the marketing department, supports company’s marketing initiatives
Active and encourages team to participate in social media posts, blog / reviews 

Legal Compliance

Ensures that information is posted regarding compliance and according to all State and Federal         employment laws including equal employment opportunities
Maintains safe working conditions for employees and customers 
Resolves safety concerns quickly
Ensures Loss Prevention best practices and knows Denali’s proper apprehension and prosecution         procedures 

Individual Development   

Focuses on an area of responsibility that represents special interest or need for further         development
Creates action plan to achieve optimum performance 
Assesses / measures results quarterly 

Miminum  Job Qualifications
Five years experience in retail store management
Demonstrated ability to build effective teams and motivate employees
Willingness to set and maintain high standards of performance
Ability to give clear directions and set expectations for staff
Knowledge of effective merchandise presentation standards
Understanding of basic retail concepts (gross margin, markdowns)
Excel and Word proficient
Strong initiative and leadership skills
Excellent communication skills, both verbal and written
Excellent organizational skills
Accuracy and attention to detail
Flexibility, ability to adapt quickly & react positively to business needs / changes in strategies
Strong problem solving skills
 Outdoor specialty product use/knowledge is encouraged 

Physical Requirements

Ability to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention
Ability to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising
Ability to walk up and down staircase, carrying boxes, product, and other store related items
Ability to perform store maintenance items: sweep, vacuum, empty trash, clean
Ability to safely lift boxes up to 55 lbs
Comfortable climbing ladders
Typical work week is approximately 42.5 hours, available to work a varied schedule (nights, weekends and holidays)
Some travel required

Apply on Company Site 


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