Northtowne Cycling and Fitness of Cedar Rapids, Iowa
is seeking a Service Manager to join their leadership team. Northtowne is not a typical bike shop, so we are not looking for an ordinary Service Manager.
Northtowne is an 80-year-old, stable, family-owned business with an eye to the future.
Northtowne is located in one of the most vibrant, fastest-growing cities in the Midwest with a growing bike infrastructure and culture.
Northtowne is in the top 2% of US Bicycle Retailers in customer service, staff knowledge, operational and marketing excellence, advocacy, retention, and overall success.
Here are our Vision and Mission:
Northtowne is a thriving business, that rewards team members for passionately contributing to the health of our community
Northtowne is a leading retailer in the Bicycle/Fitness community. Our skilled and dedicated team members enjoy challenging & rewarding careers through training, experience, and performance. Northtowne is dedicated to earning customer loyalty through:
-Attention to Detail
Does this sound like the right fit for your career goals?
The ideal candidate for this job will have a demonstrated track record of these shared values:
-Long Run perspective on decisions
-Accountability takes responsibility for results
-Respected by Vendors, Retailers, and Clients
-Keen Business Acumen
-Insightful perspective on business challenges
-Personal Humility, a history of Servant-Leadership
-Tells the truth, and tells it well
-Must be able to rise above and make hard choices easily
-The ability to organize, create a process and train others
-Proven ability to work autonomously and take calculated risks
-Resourceful and Manages stress and multiple tasks with ease
-Mindfulness and constantly learning
-Strong sense of process development, implementation, and compliance to ensure an efficient and safe work environment
-Recruits and builds a strong team
-Transparency, Openly Sets Necessary Expectations
-Follows through on commitments and objectives
-Effectively manages time/people/resources to achieve goals and maintain balance
-A Passion for Cycling
-Proficient at Listening
-Drives repeat business through quality and service excellence
-Passion for the Northtowne Vision, Mission, and Values
-Strong emotional intelligence with team members, vendors, and customers
We’re asking for a lot. In return, you can expect a lot from being a leader of this team:
-Career security and development in a great family community
-Culture of education, teamwork, and constant improvement
-Industry-leading benefits including paid time off, retirement plan, medical insurance and more
-Lifestyle incentives (Gym membership, Commuter incentives, and environment)
-Growing income potential and incentives
This search is being conducted by The Mann Group