Northtowne Cycling and Fitness of Cedar Rapids, Iowa

is seeking a Service Manager to join their leadership team. Northtowne is not a typical bike shop, so we are not looking for an ordinary Service Manager.

Northtowne is an 80-year-old, stable, family-owned business with an eye to the future.

Northtowne is located in one of the most vibrant, fastest-growing cities in the Midwest with a growing bike infrastructure and culture.

Northtowne is in the top 2% of US Bicycle Retailers in customer service, staff knowledge, operational and marketing excellence, advocacy, retention, and overall success.


Here are our Vision and Mission:

Northtowne is a thriving business, that rewards team members for passionately contributing to the health of our community

Northtowne is a leading retailer in the Bicycle/Fitness community. Our skilled and dedicated team members enjoy challenging & rewarding careers through training, experience, and performance. Northtowne is dedicated to earning customer loyalty through:

-Active Listening

-Attention to Detail

-Expert Guidance

Does this sound like the right fit for your career goals?


The ideal candidate for this job will have a demonstrated track record of these shared values:

  • Integrity and Respect

-Long Run perspective on decisions

-Accountability takes responsibility for results

-Respected by Vendors, Retailers, and Clients

-Keen Business Acumen

-Insightful perspective on business challenges

-Personal Humility, a history of Servant-Leadership

  • Honesty

-Tells the truth, and tells it well

-Must be able to rise above and make hard choices easily

  • Intelligence

-The ability to organize, create a process and train others

-Proven ability to work autonomously and take calculated risks

-Resourceful and Manages stress and multiple tasks with ease

  • Safety

-Mindfulness and constantly learning

-Strong sense of process development, implementation, and compliance to ensure an efficient and safe work environment

  • People First

-Recruits and builds a strong team

-Transparency, Openly Sets Necessary Expectations

-Follows through on commitments and objectives

-Effectively manages time/people/resources to achieve goals and maintain balance

  • Selling Customer Needs

-A Passion for Cycling

-Proficient at Listening

-Strong communicator

-Drives repeat business through quality and service excellence

  • Golden Rule

-Passion for the Northtowne Vision, Mission, and Values

-Strong emotional intelligence with team members, vendors, and customers

We’re asking for a lot. In return, you can expect a lot from being a leader of this team:

-Career security and development in a great family community

-Culture of education, teamwork, and constant improvement

-Industry-leading benefits including paid time off, retirement plan, medical insurance and more

-Lifestyle incentives (Gym membership, Commuter incentives, and environment)

-Growing income potential and incentives


This search is being conducted by The Mann Group