OVERVIEW:

 

The Assistant Store Manager will assist in managing the Outfitter’s Store with the short and long term goals of NOC retail in mind. This position will assist the Store Manager in achieving and exceeding guest service and revenue goals of the Outfitter’s Store while monitoring store and payroll expenses. The Assistant Store Manager will be a leader in the store by contributing to a positive work environment through professional interactions with teammates, guests, and vendor partners. Finally, the Assistant Store Manager will ensure the Outfitter’s Store operates to uphold the expectations and mission of NOC retail.

 

RESPONSIBILITIES

OPERATIONS

  • Act as store manager in store manager’s absence
  • Supervise staff of up to 40 employees comprised of sales associates and shift managers
  • Perform manager responsibilities including opening and closing procedures as needed
  • Assist in ordering office supplies and creating systems for a more efficient work environment
  • Resolve employee issues through leadership, mediation, and consistent development techniques
  • Drive store success and profitability by meeting sales and service goals set by store manager
  • Assist in monitoring controllable store expenses to maximize store profitability and efficiency
  • Maintain positive and open relationships with all other departments at the NOC

PLANNING

  • Assist store manager with store budgeting including active payroll management
  • Prepare staff schedule 2-4 weeks ahead
  • Ensure balance of product knowledge on each shift
  • Schedule team meetings as directed by the store manager

INVENTORY MANAGEMENT/MERCHANDISING

  • Monitor inventory accuracy using Light Speed reporting system
  • Assist in executing physical inventories, cycle counts, and other practices to ensure accuracy in inventory processes
  • Work with merchandising team in maintaining comfortable and relevant product selection with a focus on future planning
  • Implement and maintain visual merchandising standards 

STAFF TRAINING AND DEVELOPMENT

  • Ensure that all NOC policies and procedures are communicated to staff and upheld
  • Ensure an environment in which the guest experience is the most important value in NOC retail
  • Promote and monitor quality guest experiences through training and leading through example
  • Implement and schedule product training, including vendor clinics
  • Foster an environment focused on coaching and feedback
  • Assist in hiring qualified seasonal and year round staff
  • Inspire an enjoyable and productive work environment
  • Assist store manager in evaluating employee performance. Coach employees as needed while adhering to company policies
  • Assist with the on-boarding of new employees
  • Assist with customer service and guest experience sales training

Additional duties as assigned by Store Manager

QUALIFICATIONS

  • Prioritize guest experiences over all other projects
  • Self-motivated to sustain productive work
  • Team player who can motivate, encourage, and form staff into a cohesive unit
  • Enthusiastic to grow success in the store and join NOC culture
  • Effective communication skills and problem solving abilities
  • Innovative
  • Detail oriented
  • Able to stand/walk for extended periods of time, able to safely lift objects up to 50 lbs, comfortable climbing ladders and carrying boxes up and down stairs.
  • Available to work a typical retail schedule, available 7 days a week and some holidays
  • Familiarity with the NOC culture, values, and mission preferred
  • Priority will be given to applicants with knowledge, skills, or experience relevant to the outdoors, particularly whitewater kayaking and paddlesports in general

 

 PREFERRED EDUCATION AND EXPERIENCE

 

  • 1-2 years retail management experience preferred, or an extensive and successful outdoor retail background
  • Bachelor’s degree preferred