Hayes Performance Systems was founded in 1946 as HH Products, a Milwaukee manufacturer of parts for outboard motors and small engine components. Today, we are a multi-national business boasting world class operations in North America, Asia and Europe.
Since 2005, Hayes has offered a full portfolio of bicycle products and systems to service the needs of more than 250 original equipment bicycle manufacturers and enthusiasts worldwide. Hayes Bicycle Group includes a family of product lines including SUNringlé, Manitou, Wheelsmith, ProTaper, Reynolds and Hayes Brakes.
Reporting to the Director of Sales & Marketing and a key member of the management team, the Manager of Customer Care is responsible for creating a positive customer experience in a variety of arenas including Customer Service, Inside Sales, and Tech & Warranty.
Essential Duties and Responsibilities:
Manage the Customer Care group, ensuring accurate communications, proper order entry, shipping and being responsive to customer inquiries via the web page or phone.
Experience in the bicycle industry is strongly preferred.
Sound and broad business acumen with the ability to rapidly solve customer inquiries.
Ability to manage and interact with diverse business divisions, functional departments and global markets, including Europe and Asia.
Highly organized, excellence in problem solving, account ownership, multi-tasking, comfortable leading others, and able to drive process improvement.
General knowledge and comfort working with basic software programs such as MS Office as well as ERP and CRM systems.