Do you have extensive experience as an outstanding people manager? Are you passionate about getting people on bikes? Then a career with Bikes Make Life Better could be ideal for you!

Organization Overview

Bikes Make Life Better plans and operates bike programs for large organizations that have a strong commitment to sustainable transportation.  We run a robust bike program, on contract, for a high-tech company headquartered in Menlo Park (yes, that one!) and are seeking a dynamic General Manager to successfully lead our team of 60-80 employees and manage the overall function of the program.

Position Overview

The General Manager will work under the direction of Bikes Make Life Better, in collaboration with our client, to guide the efforts and outcomes of the managers who run campus bike operations, shop operations, fleet operations and employee bike programs. This individual must have a talent for people management and will listen, understand and anticipate client and staff needs. 

Responsibilities

  • Staff and Resource Allocation
    • Develop staff to their fullest potential
    • Run a great organization where staff are motivated and committed
    • Directly manage/coach departmental managers
    • Plan objectives, assign accountabilities, monitor and appraise job results
    • Lead recruiting, selecting and orienting of new staff
    • Identify and implement relevant training and staff advancement programs
  • Customer Care
    • Act as the primary point of contact for the client
    • Maintain, or exceed, agreed-upon performance levels
    • Participate in regular client and staff meetings in an engaged, informed and collaborative way
  • Financial and Reporting
    • Track, analyze and report data on key performance indicators
    • Establish budgets and manage finances against budget
    • Track and report results to management

 Qualifications

  • A strong track record of leadership and performance management with teams of 50+ employees
  • Demonstrated experience managing diverse functions in a fast-paced environment
  • Collaborative, creative and action-oriented approach to problem solving and decision making
  • Solid experience in financial management, staffing, coaching, quality management and strategic planning
  • Outstanding customer service
  • Superb verbal and written communication skills
  • Highly proactive and responsive
  • Complete comfort with office and mobile technology/tools
  • Experience with data tracking and analysis
  • Bike experience, knowledge and/or passion (although bike industry experience not required)
  • Work in a corporate environment a plus

 Compensation

Salary commensurate with experience

Health, dental, vision, 401K with 4% matching, commuter benefits, industry discounts, PTO and UTO

Bikes Make Life Better is proud to be an equal opportunity employer that is committed to a diverse workforce. Women and people of color are strongly encouraged to apply. We offer a competitive salary and benefits package, along with great perks. Please send your resume to [email protected] highlighting your experience and a brief response to the following questions:

1.     What specifically interests you about this position?

2.     Why would you be a good fit?

Employment is contingent upon successful completion of a background investigation including criminal history and identity checks.

If you would like to contact us directly or if you encounter any problem in your submission, please feel free to email us at [email protected] 

 If you have a proven track record managing top performing teams, plus a passion for bikes as transportation, we would like to hear from you!