Come work at Gatlinburg’s largest retailer. Located at the entrance to the Great Smoky Mountains National Park, NOC Gatlinburg has a lot to offer our guests as they gear up for their day or trip into the park. Inside we have a 28 foot climbing wall, a kid’s bear cave, and an Eagle’s Nest Outfitters lounge area. Our staff are experts in park trail information, rafting on the Pigeon, Ocoee, and Nantahala, and other fun outdoor activities in the area.


Our store is roughly 18,000 square feet of experiential retailing with products from top outdoor brands. Formerly known as the Open Hearth Restaurant, NOC renovated this building in 2010 and opened its doors as a LEED certified outdoor retailer. Our guests have three levels to explore and shop where they will find new experiences around every corner. Whether it is climbing, relaxing in rocking chairs by the fireplace, or discovering the latest and greatest in camping gear and clothing our guests always enjoy visiting us year after year.


The ideal candidate for the Gatlinburg Store Manager is someone who can work alongside staff, continue to cultivate relationships with like-minded organizations within the Gatlinburg community and drive retail and activity sales through great guest experiences. If you create a fun and supportive environment for both employees and guests and love outdoor adventures, gear and gifts just as much as we do we encourage you to apply!


This is a full-time, year round, benefits eligible position that includes paid vacation, medical coverage, 401k, access to NOC activities and working with a team of like-minded individuals. 



Maintains responsibility for the store revenue, budgets and inventory
• Assists in creating budgets for all facets of the store, including merchandise, payroll, supplies,  fixtures, and    revenue
• Responsible for insuring that budgets are met
• Implements and monitors all inventory guidelines regarding inventory levels, inventory control

​ Implements and adheres to policies and guidelines of NOC
• Oversees the creation of all new structure and guidelines, as well as policy and procedure
• Ensures compliance with existing company policies and practices

​Supports and directs all staff
• Provides job descriptions and clear expectations for all supervised positions
• Provides input to the Buying Team
• Schedules and facilitates all staff meetings

​Directly responsible for personnel issues​
• Responsible for hiring and training all new store staff
• Works with Leadership and Talent Development team to create training programs and standards
• Responsible for all aspects of performance evaluation
• Responsible for all salary changes, promotions, disciplinary actions and dismissals

​Works on the sales floor​
• Serves as front line employee in assisting in sales, stocking, displays, registers, etc.



• Strong written and verbal communication skills
• Analytical skills regarding spreadsheet data, industry trends, and personnel issues, etc.
• Strong interpersonal skills to interact with manufacturers’ reps, guests, and staff
• Excellent time management skills and ability to multi-task
• Detail oriented and highly organized
• Ability to work autonomously, yet function as a team player
• Strong customer service orientation





• Bachelor’s Degree and minimum 3 years management experience in outdoor retail