365 Cycles is seeking a talented individual with extensive bike knowledge to help guide the development of our customer service team. In this role, you will be the expert voice of 365 Cycles that helps provide answers to the customer service team and to the customer. You will need to have the ability to help answer customer inquiries about specific fitment and provide technical information on bicycle components. This role is best geared toward someone with the ability to teach and help coach the overall bicycle knowledge of the customer service team.
Be a part of a growing team and provide customer service team with expert level bicycle knowledge
Look for and capitalize on opportunities to build customer service bicycle knowledge
Answer customer inquiries on multiple channels to include email communication, phone conversation and online chat messaging
Resolve customer order issues in an organized fashion
Provide support on bicycle components, accessories, and tools
Process returns accurately and in a timely manner
Process warranty claims
Collaborate with leadership team to communicate customer feedback.
Experience in bike mechanics and/ or sales in the cycling industry
Extensive knowledge covering a variety of bicycle types and styles
Must have a strong desire to provide superior customer service to the customer.
Must be driven to help the customer solve issues that they are experiencing with swift execution.
Have the ability to communicate clearly through written and verbal communication.
A basic competency in grammar and punctuation is a must.
Ability to problem solve
Must be very organized and have the ability to work both independently and also as a team member.
Have a desire to work and be part of a growing team that loves bikes.