Black Diamond Equipment is looking for a dynamic online, phone and mail-in order sales fulfillment and customer service professional to join our team. The Direct-to-Consumer Assistant will act in a capacity as company liaison between the general public, outdoor industry professionals and Black Diamond Equipment. This position requires in-depth technical comprehension of Black Diamond products from a company philosophy, design, service, warranty/repair and user standpoint with the ability to competently and professionally communicate this knowledge verbally as well as electronically.
Who you are:
Required: High school diploma or GED.
Preferred: Bachelor's degree
Required: 2-3 years of customer service and sales experience in the Outdoor industry with a minimum of 1 year of work experience in online and direct to consumer sales and email marketing.
Skills and General Experience
For this outward facing position, excellent written and verbal communication skills are mandatory. A technical knowledge of skiing, climbing and backpacking techniques and equipment is mandatory. Knowledge of company and competitor products is essential. Ability to multi-task projects and follow through to the finish without supervision is essential.
Benefits begin on the first of the month following your date of hire with a generous portion of medical and dental paid for by BD. You also will get employer paid life insurance, Short and Long Term Disability as well as other wellness benefits, and 401k. BD offers supplemental accident, hospital insurance and pet insurance. Relaxed dress code and a dog friendly office. If your passions are also in the outdoors, then you will also enjoy discounts on industry gear and apparel.
Black Diamond Equipment, Ltd is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex; including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.