The Position: Customer Service Specialist
Hydrapak creates and sells innovative hydration solutions for performance-oriented people. The company is a trusted partner for major brands in the active Outdoor Recreation industry, who incorporate its hands-free hydration reservoirs and soft flasks into hydration backpacks and running vests. Hydrapak branded hydration products are available at specialty Outdoor stores worldwide, including REI, Sports Basement, and Amazon.
Based in Oakland, California, we are a group of highly-motivated enthusiasts who are lucky enough to be able to combine work with our shared passion for recreation and product applications. If you are looking to make a difference in a casual, team-oriented atmosphere, and share our love for the outdoors, this may be the right fit for you. Some of our perks include free product testing, access to pro-deals from other Outdoor companies, subsidized health/dental insurance, 401k with employer contribution, and paid vacation.
The position is responsible for managing order flow, verifying accuracy of information submitted to the shipping team, and communicating with the sales staff regarding order status. The position also is responsible for reviewing and processing consumer warranty requests and responding to consumer inquiries. As a team member, Customer Service Specialists also assist with the picking and packing of orders when we get busy.
Main Job Tasks and Responsibilities
§ Order entry, organizing and scheduling orders, releasing orders to warehouse, communicating with customers regarding shipping dates, prices, part numbers, order confirmations, etc.
Education and Experience
Salary & Benefits
This is a full-time, 40 hour-a-week job. The works shift is from 8am-5pm, Monday through Friday. Starting pay is $20.00 per hour or higher, depending upon applicable experience and training. After 90-day probationary period, you are eligible for medical, vision, dental, and vacation benefits. A 401K plan is available after the first year.
Application and Starting Date
Please email resume and cover letter addressing Experience and Education requirements above with your name written in the subject line to [email protected] Start date is as soon as possible.