Company Overview:
Lems Shoes' philosophy is simple - less is more. Instead of spending time trying to develop the next footwear fad, we dedicate ourselves to creating sustainable shoes that consider the foot above all else. All of our products are flat, flexible, and fit the natural shape of the human foot. Through such design focus, our shoes emphasize proper fit, comfort, and functionality with no unnecessary material or marketing gimmicks and that will never change.Lems is seeking a driven, outgoing and hard-working Customer Service Representative that can assist in the daily operations of our footwear company. We are an exciting, fast-paced company that works hard and has fun while doing so. As we continue to grow at a rapid pace, we would like to add members to our small team that is passionate and motivated to help elevate our growth. We are a small company of seven, looking for an individual that can work well in a team environment.

Essential Job Functions:
  • Responding to Customer emails
  • Answering incoming Customer phone calls
  • Placing orders
  • Answering Live Chat in a professional manner
  • Maintain proper phone/email etiquette
  • Processing returns and exchanges
  • Ability to resolve customer issues in a professional and satisfactory manner
  • 30-35 hours/week - 8am -3pm**
Qualifications: 
  • Must have a minimum of an Associate's Degree
  • 1-2+ years experience in customer service
  • Knowledge of minimalist footwear is preferred
  • Above average computer skills
  • Strong verbal communications skills
  • Positive attitude and team player
  • Quick learner
  • Working knowledge of Spanish, French or German a plus

 

Job Type:
  • Full-time 
Required experience:
  • Customer Service: 1 year
Job Location:
  • Boulder, CO 80302 
Required education:
  • Associate's Degree