Company Description: NIKWAX is the global market leader in environmentally safe aftercare for outdoor apparel, footwear and gear. Our customers are national and independent retailers, ecommerce and consumers.
In North America, NIKWAX works to foster a collaborative, performance oriented culture with our values focused on authenticity, respect, growth and sustainability from an office in Ballard.
Position Duties:
-Serve daily as a professional, friendly, customer-oriented representative of Nikwax, communicating with our sales staff, retailers and consumers using phone and email.
-Provide exceptional solutions-oriented customer service, product information and order entry accuracy to support business growth.
-Complete order entry with accuracy.
-Generate add-on sales when working with retailers and consumers by relevant product suggestion and promotions.
-Update and maintain customer records and required documents in order entry system. -Monitor and adapt to inventory challenges when processing orders.
-Troubleshoot and resolve escalated customer service issues.
-Contribute to monthly and YTD sales & productivity of CS department.
-Suggest improvements to increases customer satisfaction. -Support events as requested.
Personal Skills & Attributes:
Service Oriented – calmly anticipates & responds to needs of customers and acts proactively Collaborative - team player with superior communication skills.Ready to shares perspectives and follows direction.
Organized - thorough, efficiently has answers for customers
Efficient - closes issues cleanly, improves processes as needed
Empathy - shows concern and provides advice to customer
Learning Orientation – continuous learning and adaption to unpredictable requests and evolving tasks
Exceptional and professional communications skills - both verbal and written
Must be capable of quickly learning software systems, product line, product characteristics, and competitive product landscape in order to best inform and serve customers,must have at least one year's experience in a customer service role,
Microsoft Office competency.
Some experience of warehouse/freight logistics a plus.
Preferred but not required: candidates with Outdoor sports experience, and /or those with French or Spanish as a second language Compensation:
Competitive salary, Team sales bonus program, health insurance benefits, generous holiday schedule and vacation days are part of total compensation package.