NIKWAX is the global market leader in
environmentally safe aftercare for outdoor apparel, footwear and gear. Our
customers are national and independent retailers, ecommerce and consumers.
In North America, NIKWAX works to
foster a collaborative, performance oriented culture with our values focused on
authenticity, respect, growth and sustainability from an office in Ballard.
-Serve daily as a professional, friendly,
customer-oriented representative of Nikwax, communicating with our sales staff,
retailers and consumers using phone and email.
-Provide exceptional solutions-oriented customer service, product
information and order entry accuracy to support business growth.
-Complete order entry with accuracy.
-Generate add-on sales when working
with retailers and consumers by relevant product suggestion and promotions.
-Update and maintain customer records
and required documents in order entry system.
-Monitor and adapt to inventory challenges
when processing orders.
-Troubleshoot and resolve escalated
customer service issues.
-Contribute to monthly and YTD sales
& productivity of CS department.
-Suggest improvements to increases
-Support events as requested.
Personal Skills & Attributes:
Service Oriented – calmly anticipates
& responds to needs of customers and acts proactively
Collaborative - team player with superior
communication skills.Ready to shares
perspectives and follows direction.
Organized - thorough, efficiently has
answers for customers
Efficient - closes issues cleanly,
improves processes as needed
Empathy - shows concern and provides
advice to customer
Learning Orientation – continuous
learning and adaption to unpredictable requests and evolving tasks
and professional communications skills - both verbal and written
be capable of quickly learning software systems, product line, product
characteristics, and competitive product landscape in order to best inform and
have at least one year's experience in a customer service role,
Microsoft Office competency.
experience of warehouse/freight logistics a plus.
but not required: candidates with Outdoor sports experience, and /or those with
French or Spanish as a second language
Competitive salary, Team
sales bonus program, health insurance benefits, generous holiday schedule and
vacation days are part of total compensation package.