Kala Brand Music Co. is seeking a Customer Service Representative to join our team. Kala Brand Music Co., is the world's largest manufacturer of ukuleles. Are you the type of person who likes working in a stimulating environment? Are you the type of person who has a lot of energy and likes to work hard? Do you have a passion for helping people out? The opportunity is here.
Check us out at www.kalabrand.com
Primary Responsibilities:
Consistently making and taking a high volume of emails and phone calls
Assisting end users with basic questions along with technical
Technical service, sales or other departments
Reception backup as needed
Processing RMA's
Required Qualifications:
Prior customer service experience
Experience with stringed instruments
Excellent verbal and written communication skills
Motivated self-starter
Ability to multi-task and work under pressure
Ability to work effectively within a team
Strong attention to detail and highly organized
Great time management skills
Proficient in Microsoft Excel and Google Sheets
SAP/NetSuite software experience a plus
Along with cover letter and resume, please include at least three professional references.
To apply:
Please send your resume and cover letter to:
[email protected]
Include Job Title in email subject line