Kala Brand Music Co. is seeking a Customer Service Representative to join our team. Kala Brand Music Co., is the world's largest manufacturer of ukuleles. Are you the type of person who likes working in a stimulating environment? Are you the type of person who has a lot of energy and likes to work hard? Do you have a passion for helping people out? The opportunity is here. Check us out at www.kalabrand.com Primary Responsibilities: Consistently making and taking a high volume of emails and phone calls Assisting end users with basic questions along with technical Technical service, sales or other departments Reception backup as needed Processing RMA's Required Qualifications: Prior customer service experience Experience with stringed instruments Excellent verbal and written communication skills Motivated self-starter Ability to multi-task and work under pressure Ability to work effectively within a team Strong attention to detail and highly organized Great time management skills Proficient in Microsoft Excel and Google Sheets SAP/NetSuite software experience a plus Along with cover letter and resume, please include at least three professional references. To apply: Please send your resume and cover letter to: [email protected] Include Job Title in email subject line