Job Purpose: Interfaces with dealers and consumers providing product and service information; managing warranty items, coordinating special projects, providing knowledgeable industry and product guidance 


Essential Duties / Responsibilities

§ Responds to dealer and consumer inquires based on acquired product knowledge

§ Builds strong rapport with all assigned accounts, including key vendors

§ Makes proactive calls to dealers to ensure customer satisfaction

§ Assists consumers with problem solving equipment issues and offering suggestions regarding product setup

§ Resolves customer requests regarding product issues, shipment issues, and parts requests

§ Manages assigned projects such as coordination of .com order management and management of parts inventory

§ Assists sales with research, ensures correct order processing of assigned account

§ Processes all customer credit requests (return authorizations and deductions)

§ Manages assigned product e-mail boxes

§ Communicates identified product situations to proper internal departments

§ Assists in obtaining department goals


Qualifications & Requirements

§ 1-2 years customer service experience – knowledge of archery equipment and tuning required

§ Solid Knowledge of computer software (Excel, Word, PowerPoint, Outlook)

§ Ability to input data into computer system while on the phone with customers

Physical Demands    

§ Position requires sitting, talking and listening at least 2/3 of the time

§ Occasional lifting up to 20 pounds


Working Conditions

§ Office environment


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other duties may be assigned.