At QBP, we pride ourselves in our high performance and world class customer service- to our over 5,000 customers as well as internally to support all of our amazing employees. We understand that it is our employees that make us successful and we do our best to make QBP a fun and rewarding workplace. We have a casual environment that welcomes employees from all backgrounds that allow individuals to be themselves, including not having to cover up tattoos or piercings. We also provide a lot of fun perks for our employees, including the use of demo bikes, bike and outdoor product discounts, commuting incentives, fitness and wellness programs, an employee of the month program, and complimentary snacks and drinks to refuel on busy days. We have a goal to be an extraordinary business, meaning we have a purpose larger than profit. As an organization, we feel strongly about giving back to our communities, protecting the environment, and advocating for creating better places to bike in the world.
Job Purpose:
The Client Support Representative effectively responds to clients’ (which may include brands and retailers) requests for technical and general customer support with SmartEtailing and related products and tools. An important component of best practices and a driver for client success, the Client Support Representative will work to maximize retailer adoption of SmartEtailing features and services.
Organizational/Reporting Structure:
This position reports to the Client Support Manager. The stakeholders for this position are SmartEtailing clients, their retail customers (consumers), our vendor partners and company management.
Job Tasks, Responsibilities, Accountabilities:
Deliver An Exceptional Client Experience
Excellent Working Knowledge of Software and Best Practices
Operational Responsibilities
*Other duties as assigned
Job Qualifications:
All candidates are subject to a pre-employment criminal background check.