Company: Whittaker
Mountaineering Location: Ashford, WA Job Type: Entry Level/Full-Time
Position Overview
The position of Basecamp Supervisor is multifaceted in an ever changing, fast paced work environment. The desired applicant would be a fast learner looking to gain professional experience and opportunity to grow. This position will be responsible for the following tasks as well as other assigned projects:
Customer Service
- Provides excellent level of customer service to patrons
- Knowledgeable of products specifications and purpose
- Provides accurate information regarding products and local trail conditions etc.
- Processes transactions at store register using POS
- Ensure customer complaints are dealt with in accordance with company policies
Online Inventory
- Updates online inventory to reflect flow of inventory in and out of the business
- Sources, edits, and uploads content to user website
Order Fulfillment
- Processes online orders through store inventory/POS system
- Ships orders using various carrier shipping applications
- Knowledgeable of products specifications and purpose (alternatives to products etc.)
- Responds to customer inquiries and provides accurate information regarding products
- Ensure that all customer orders are processed as quickly as possible and communicates with customers regarding delivery times and special requests etc.
In store inventory
- Receives, inventories and processes all purchase orders
- Completes regular cycle counts of brands and products
- Fluent in company policy regarding Special Orders and Back Orders
- Completes stock checks and provides information to management for stock needs
- Maintains the store merchandising standards
Daily Operations
- Ensures the appropriate level of shop floor coverage during the working day
- Provides support to other staff during their shift
- Promotes good working practices with all staff
- Responsible for the daily organization and monitoring of customer service
- Ensures staff takes lunch breaks and arrives/leaves work in a timely manner
- Solicits co-workers to work towards common goals i.e. projects
- Assists in decision making in the absence of the Store Manager
- Communicates with upper management any topics of importance, including general updates
- Ensures all work areas are kept cleanly and organized
Job Requirements
- College Graduate in business or similar- or equivalent work experience
- Proficiency in Microsoft Office – Primarily Outlook, Excel and Word
- Interest in mountaineering or climbing
- Must be able to lift approx. 50lbs
Desired Skills and Experience
- Detail oriented with analytical abilities
- Excellent at problem solving and thinking critically
- Capable of being a self-starter; completing projects with minimal supervision
- Strong communication/listening skills
- Excellent decision-making, problem-solving, critical thinking and analytical abilities
- Pleasant and calm demeanor in high stress situations and when handling customer complaints
- Highly developed sense of integrity and demonstrated passion for excellence
- 1-2 years of customer service experience, preferably in a retail environment
- 1-2 years of experience with inventory systems
- Experience with a Point of Sale considered a plus
Full Time: 40 Hours/week
Application Procedure: Please send cover letter, resume and letters of recommendation (if available) rebecca@whittakermountaineering.com
