Archery Customer Service Rep

Function

Location

Obsession Bows

Covington, GA

Reports to

Customer Service Manager

General Purpose of the job

The Customer Service Representative interacts with Customers on behalf of Obsession Bows, a division of Arcus Hunting.  The candidate will provide information about products and services, process orders, respond to customer complaints, and process returns.

Main Responsibility Areas

·         Process orders via fax, email and telephone for Obsession Bows

·         Handles complaint resolution competently by demonstrating the ability to openly listen, asking questions to clarify requests, relating empathetically and responding in a professional way

·         Demonstrate strong customer service skills while on the phone

·         Act as a liaison with sales personnel and dealers to meet and exceed customer expectations

·         Maintain working knowledge of all company products

·         Represent Arcus Hunting in a professional and courteous manner through quality phone conversation and written correspondence

·         Maintain working knowledge of all company products

Needed Competencies

·         Strong customer service skills including listening, relating, initiative, and focused on providing the customer quality support

·         Organization, planning, problem analysis and problem-solving skills

·         Strong Attention to detail

·         Knowledge on the inner workings of a compound bow

·         Able to adapt and prioritize work to support customer base

·         Team orientated

Needed Work Experience

·         Customer service experience in the Archery industry, whether in Manufacturing or an Archery Pro Shop

·         MS Office suite of products

·         Experience with ERP systems, MS Dynamics GP a plus

Education

·         High school Degree