Arcus Hunting, LLC is an acquisition and organic growth platform seeking to build a strong portfolio of leading brands in the bowhunting and archery consumables and accessories category. Under its brands, Tink’s®, Dead Down Wind®, Obsession Bows™, Ramcat® Broadheads and Trophy Taker®, Arcus markets and manufactures a range of leading deer lures, attractants, scent control products, and premium bows.
Function
Location | Obsession Bows
Covington, GA |
Reports to | Customer Service Manager |
General Purpose of the job | The Customer Service Representative interacts with Customers on behalf of Obsession Bows, a division of Arcus Hunting. The candidate will provide information about products and services, process orders, respond to customer complaints, and process returns. |
Main Responsibility Areas
| · Process orders via fax, email and telephone for Obsession Bows · Handles complaint resolution competently by demonstrating the ability to openly listen, asking questions to clarify requests, relating empathetically and responding in a professional way · Demonstrate strong customer service skills while on the phone · Act as a liaison with sales personnel and dealers to meet and exceed customer expectations · Maintain working knowledge of all company products · Represent Arcus Hunting in a professional and courteous manner through quality phone conversation and written correspondence · Maintain working knowledge of all company products |
Needed Competencies | · Strong customer service skills including listening, relating, initiative, and focused on providing the customer quality support · Organization, planning, problem analysis and problem-solving skills · Strong Attention to detail · Knowledge on the inner workings of a compound bow · Able to adapt and prioritize work to support customer base · Team orientated |
Needed Work Experience | · Customer service experience in the Archery industry, whether in Manufacturing or an Archery Pro Shop · MS Office suite of products · Experience with ERP systems, MS Dynamics GP a plus |
Education | · High school Degree
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