We are looking for a friendly, motivated mountain bike rider/enthusiast to join the Credit team at Pivot Cycles. The Credit and Collections Specialist is responsible for answering dealer and distributor questions about credit and terms via email and phone, contacting customers for payments, and reviewing sales orders for accuracy. This position also assists the Credit Manager in the day-to-day activities of the Credit department which can include reviewing aged receivables, contacting customers for payment or updated financials, notifying internal departments of credit holds, and arranging payment plans.

  • Post customer payments by recording cash, checks and credit card transactions
  • Answer customer's questions about payment application, balances due, etc.
  • Send statements and invoices as needed
  • Work directly with dealers and distributors for payments and payment plans
  • Prepare and maintain Accounts Receivable aging report
  • Aid in our sales/credit vision while providing excellent customer service
  • Maintain customer records
  • Follow up with potential customers for missing new account documents
  • Review and audit sales orders for accuracy
  • Verify validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers
  • Resolve valid or authorized deductions by entering adjusting entries
  • Resolve collections by examining customer payment plans, payment history, credit line; coordinate contact with collections department
  • Maintain strict company confidentiality
  • Two-year Accounting degree
  • Experience with credit and collections in the bicycle industry, preferred
  • Excellent verbal and written communication skills
  • Organized, self-motivated and detail-oriented individual
  • Ability to exhibit composure and confidence when confronting stressful or high-pressure situations
  • Proficiency with Microsoft Office suite products - Excel, Word, Outlook
  • Experience with Great Plains Dynamics a plus, but not mandatory
Please send a cover letter and resume to [email protected]